Most AI answers questions. It doesn’t act. As a result, ticket volume climbs and your team stays buried, no matter how much AI you throw at it. The L1 Service Desk AI Specialist from ServiceNow executes full workflows end-to-end, meaning your team can finally stop triaging and instead focus on the work that matters.
Too many teams are stuck in the same cycle: backlogs grow, burnout follows, and the AI they deployed just made the ticket volume worse. Sound familiar? It doesn’t have to be. ServiceNow’s own IT operations deployed the L1 Service Desk AI Specialist. Here’s what happened:
- 90% of IT support requests were handled autonomously
- Using Autonomous Workforce, case handling was 99% faster
- 85% of IT support agents were redeployed to higher-value work.
Download the infographic here.