It’s well established that robust, high-quality data is central to unlocking AI’s real value. What’s less understood is that data without the proper business context and workflow intelligence is not enough. Without closing that gap, AI not only fails to deliver the promised business benefits of automating IT operations but also opens doors to new risks.
The use of AI in IT infrastructure and operations, although widespread, is underperforming. Gartner estimates that only 28% of AI initiatives targeting IT and operations workflows have successfully hit ROI goals while 20% fail outright. Those companies meeting their stated business targets for autonomous IT operations are operating from a common playbook: They are very intentional about integrating AI into existing workflows and systems while securing strong support from business leaders.
Read this white paper to learn why context — defined as a shared, collective understanding of enterprise knowledge — is the linchpin for agents to take precise action and make decisions independently and autonomously.
Download the white paper.
